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Customer Relationship Management: Das neue Konzept zur Revolutionierung der Kundenbeziehungen Full Description
CRM ist das neue Zauberwort, das die Kundenbeziehungen revolutionieren wird. Unternehmen müssen lernen, zwischen wichtigen und weniger wichtigen Kunden zu unterscheiden. Nur die werden überleben, denen es gelingt, langfristige Beziehungen zu den wichtigen Kunden aufzubauen... CRM is the new buzz word, which will revolutionize the customer relationship. Enterprises must learn to differentiate between important and less important customers. Only those who have succeeded in establishing long-term relations with the important customers will survive. In German
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